Refunds Policy

Refund and Cancellation Policy

Please read and make sure you fully understand our refund policy prior to making a payment.

SUPERSTAR LOCAL operates as a business and we expect CLIENTS to understand and respect our policies. Our goal as an internet marketing company is to bring the highest value per dollar spent by our CLIENTS, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made up-front and on-time in respect to the services offered to CLIENT.

THIS IS OUR REFUND AND CANCELLATION POLICY AND BY HIRING SUPERSTAR LOCAL FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.

Web Development

Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets cancelled, delayed or postponed by the CLIENT, then all monies paid will be retained by SUPERSTAR LOCAL and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.

Search Engine Optimization, Social Media Marketing, & Internet Marketing

Payments for Search Engine Optimization, Social Media Marketing or any of our Internet Marketing services are non-refundable even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy.

Setup Fees:

Setup fees are applied directly to expenses incurred by SUPERSTAR LOCAL in the setup phase of any SEO or Internet Marketing campaigns and are non-refundable.

Chargebacks:

We require CLIENT credit card or payment info so that we can charge the CLIENTS card for services provided. If any chargeback or payment dispute is caused by CLIENT to a bank or credit card company, then CLIENT services and/or projects will be suspended. Furthermore, the amount of the chargeback fee will be issued to CLIENT to recover any fees passed on to us by the credit card company. In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.

PLEASE CONTACT US TO ADDRESS ANY BILLING ISSUES AND WE WILL GLADLY HELP YOU.